Frequently Asked Questions

Save time! Here's some Frequently Asked Questions to help you find the answer you're looking for.

What payment types do you accept?

Our secure payment system accepts all major credit cards, PayPal and AfterPay.

Can I cancel or change my order?

Our orders are processed and shipped fast. As a result, we are unable to cancel or change your order once it has been allocated. However, you are welcome to return your order/items for a refund once you receive it.

Can I use in-store purchased Rip Curl Gift Vouchers Online?

Sorry, no. Rip Curl Gift Vouchers that were purchased instore are unable to be redeemed online, they are for use in our retail stores only.

Store Locator

Can I purchase a eGift Card/Voucher for the online store?

Yes, Head over here for your eGift Cards.

Please note that eGift Cards purchased online are for online redemption only. eGift Cards are fully transferable. An Online eGift Card cannot be redeemed for goods and services from any physical Rip Curl stores.

Is Rip Curl Footwear in Australian or USA sizes?

Our footwear is in US sizes. As a guide, US and Australian sizes are the same.

Footwear Size Guide

Where can I find assistance with my Search GPS watch?

For assistance with your SearchGPS and SearchGPS 2 watch, please head over to our dedicated Rip Curl SearchGPS portal.

SearchGPS Watch instructions and Support portal

How can I recycle my old wetsuit?

The Rip Curl Torquay Store is taking in your old Surf Branded wetsuits to be up-cycled through Surfing Victoria’s Indigenous Program – or, if your old rubber isn’t salvageable, it will be crumbed down and given another life.

Head into the Rip Curl Torquay Board Store and hand your old wetsuit over to one of our staff attendants and let us take care of the rest.

You can also post a package to the Rip Curl Torquay Store with a note inside, letting us know if you’re keen to recycle or up-cycle.
Send it over to: Rip Curl Retail, 101 Surf Coast Hwy, Torquay, VIC 3228

Can I purchase directly from the Warehouse?

No. But the good news is that Rip Curl retailers can, so ask your local store if they can help get the item you need in.

How does Afterpay work?


We have partnered with AfterPay to bring you simple, interest-free payment plans. Buy what you want today, pay when it suits you best. Online and in selected Rip Curl stores.

Shop now. Pay later. Always interest-free.

Add your favourites to cart

Select Afterpay at checkout

Log into or create your Afterpay account, instant approval decision

Your purchase will be split into 4 payments, payable every 2 weeks

All you need to apply is to have a debit or credit card, to be over 18 years of age, and to be a resident of Australia.

Late fees and additional eligibility criteria apply. The first payment may be due at the time of purchase.
For complete terms visit

What is your reviews policy?

Product Reviews.

Our online Reviews policy is aimed to ensure that the overall impression created by a body of reviews on the review platform is not misleading. In accordance with this policy we will:

      Only include reviews of genuine acquirers and users of the products and not include fake reviews by us or related parties promoting products;
      Ensure only reviews specifically about product are published and comments unrelated / about delivery / experience are removed
      Not selectively remove or edit negative reviews;
      Reviews may come from other Regions where Rip Curl trades and the same product is sold. (i.e. the same Tee/style code could be sold in Australia, USA, Europe, Brazil and NZ).
      Rip Curl employees receive Product as part of their employment agreement. Any reviews will be genuine and unbiased.
      Disclose if relevant any incentives provided to reviewers (and if incentives are involved, ensure the reviewer is available if the review is positive or negative).
      Disclose any commercial relationship with a platform which publishes our reviews;

    Returns, Refunds and Repairs FAQ's

    What is your returns policy?

    We are committed to customer satisfaction. If you are not satisfied with your Rip Curl online purchase simply return it to us within 21 days following our free (limited time only) and easy returns process and we will issue you a refund or exchange for the product.

    Need to return an online purchase? Click here.

    Where can I find Product Warranty & Care Information?

    Many of our products come with care instructions so be sure to check the tags or booklets that come with your item. Further information can be found in the Help / Warranty & Care section of the website.

    Watch warranty and care instructions.Wetsuit warranty and care instructions.Swimwear warranty and care instructions.Equipment warranty and care instructions.

    Can I return item/s for exchange?

    No, unfortunately exchanges are not currently available. Please return any item/s in adherence to our returns policy.

    How do I return my items back to Rip Curl?

    To return any items for refund please follow our free (limited time only) and easy returns process.

    Full return instructions.

    Can I return Swimwear for exchange or refund after purchasing it from the online store?

    Yes we can accept an exchange or refund for swimwear on the condition that the item is deemed unworn by Rip Curl customer service, the swing tag remains attached and the hygiene sticker is in place.

    Do I pay the postage costs when returning something to Rip Curl?

    Currently we are offering free (limited time only) and easy returns, meaning that the process is simplified and free when returning any product purchased online meeting the requirements. All you need is your online order number. This does not include warranty claims or repair items, the postage costs of these must be paid by the customer.

    How do I send a watch back for repair?

    To have your watch assessed, or battery/band replaced by our technicians, please follow the steps below.

    • Please send it to Rip Curl Service Centre, 101 Surfcoast Hwy, Torquay, VIC 3228
    • Include all of your contact details especially an email address
    • A brief description about the issue
    • Any previous job numbers if you have returned a watch before
    • A copy of the proof of purchase (if it is a warranty claim)
    • Package it so it will not get damaged in the post
    • Please send it registered post so you can track it

    The technicians will send you an email with their findings and whether it is covered by warranty or not, at this point you can decide whether or not to go ahead with the work.

    If you have any questions please call: (+61) 03 5261 0022

    Where is my nearest Rip Curl Service Centre?

    The Australian Service Centre is located in Torquay, Victoria, whilst the New Zealand Service Centre is located in Takapuna, Auckland.

    Australian Service Centres

    101 Surfcoast Hwy, Torquay, Vic. 3228.
    (03) 5261 0022
    (03) 5261 4700
    9:00am to 5:00 pm Mon-Fri E.S.T.

    New Zealand Service Centres

    Tenancy 1, Ground Floor,
    Neilsen Building,
    129 Hurstmere Road,
    Takapuna, Auckland 0622
    (09) 489 4269
    8:30am to 5:00pm Mon-Fri

    Can I get a tracking number for my watch/wetsuit repair?

    Yes you can! Contact our Customer Service crew via phone or email to receive your tracking number. Details below:

    Australian Service Centre

    101 Surfcoast Hwy, Torquay, Vic. 3228.
    (03) 5261 0022
    9:00am to 5:30 pm Mon-Fri E.S.T.

    Can I return product from my online order in store?

    Yes! In store returns are now available. Items purchased online can be returned using the online return process or alternatively returned at any Rip Curl store.

    Delivery & Shipping FAQ's

    How long will my delivery take?

    Please expect delays on all orders due to extreme volumes currently experienced by Australia Post. Updates to tracking details may also be impacted as parcels move through the Australia Post Network at a slower pace. We ask for your patience during this time, all involved are doing their best to deliver your products ASAP.

    All orders are currently dispatched the same day or the next business day from our warehouse. Once your item has been dispatched you will receive an email notification with a unique tracking code. The Express delivery option is the fastest delivery possible. Click here for shipping information.

    How does your Australian Delivery service work?

    We are partnered with Australia Post to ensure safe & secure delivery of your items. Australian orders are shipped via eParcel from Torquay, Australia. All items are trackable and have the option to require signature on delivery. Please note the tracking number may not be valid immediately. Once the parcel is accepted by Australia Post the tracking number will be valid.

    More information on shipping and delivery.

    Can I have my order shipped internationally?

    No. We can only ship to Australia and New Zealand. The following regional websites can be used to find out more information about Rip Curl in other parts of the globe.

    Rip Curl Asia

    Rip Curl Brazil

    Rip Curl Europe

    Rip Curl North America

    Rip Curl Japan

    Club Rip Curl FAQ's

    Do I get a physical membership card?

    No, members will receive a digital membership card that can be downloaded into smartphone wallet.

    Can my annual birthday gift be used both online and in-store and will it be time-bound?

    Yes, it can be used online or in-store and it will have to be used within 30 days.

    Will my annual birthday gift require a minimum spend?


    If I purchased my product online, can I return it to my closest store after the extended 40 days?

    No. Our returns policy will remain the same except for the member extension on time to return product.

    Will Rip Curl begin to keep a copy of my transactions when I become a member so that I don’t have to keep my receipts.

    Yes. We will email you a e-receipt, and our customer service and store teams will be able to use your membership number to search and find receipts for purchases made from the date of your membership commencing.

    When will I get points credited to my membership account after purchase?

    Immediate. Manual claiming of points online will take 5 working days.

    When will I get points credited to my membership account after a surf?

    Within 48 hours

    Can I get points for doing a product review on every product that I purchase?

    No. Points for Product Reviews will be a managed incentive that Rip Curl will carefully control quality and volumes.

    Can I redeem my points even if I have 5c or 10c in credit?


    Will my points expire?

    If you have not used them within a 2-year period they will expire.

    How do I opt-out of the membership program?

    Login to your membership account at and unsubscribe in the preference center.

    Can I earn and use my points overseas at Rip Curl stores?

    In time, yes. This program will be progressively implemented in the USA and Europe over the next 3 years.

    Can I earn points in outlet stores?

    Yes, the Club Rip Curl currency is consistent across all sales channels.

    Do I earn points on sale items?

    Yes, the Club Rip Curl currency remains the same - $1 spent generates 100 points.

    If I return an item for a refund, will I also lose the points I earnt?


    If I exchange an item, will the points I earn change depending on whether my exchanged item is of lesser or higher value?

    Yes, our system will manage this manually.

    Where do I change my contact details?

    Your membership profile on OR at POS within one of participating Rip Curl stores

    If I buy a product and two weeks later became a member where does my return window start/finish?

    26 days.

    Can I use my points at Kathmandu, Ozmosis or Oboz?

    No. But, you will be able to claim points from purchases at Rip Curl participating stores.

    I forgot to use my membership at point of checkout, can I still earn points?

    Our staff will always ask you if you are a member, and if so, they will swipe your digital card or enter the membership ID that you will provide. There will also be a simple ‘claim missing points’ points process on

    Click & Collect FAQ's

    Where is Click and Collect available?

    At most of our Rip Curl stores around the country. To check if there’s a store near you, please use the ‘Find In Store’ Locator on the product pages.

    How does Click and Collect work?

    When you select Click and Collect you will nominate the store that you want to collect your order from, instead of having your order delivered to you.

    How soon can I collect my Click and Collect parcel?

    The time it takes for your order to be ready for collection will vary between stores. We will provide you with an estimated timeframe for collection of your order.

    How do I know when my parcel is ready to collect?

    When your Click and Collect order is ready, you will receive a notification via email and text message that it is ready for collection.

    How long do you hold orders for?

    You will have 14 days to collect your Click and Collect order from store. We may also call you if it's getting close to the 14 days and your Click and Collect order has not been collected.

    Where do I collect my items from instore?

    Simply head to the nominated store, go to the register, and one of our crew will help you out!

    What if I change my mind after paying for my item?

    You can return an item if you've changed your mind. Visit our returns policy for more info.

    What do I need to bring when collecting my order?

    We’ll need to see some photo ID and your order confirmation when you come in to collect your Click and Collect Order.

    Can someone else pick up my order?

    Yes, someone else can pick up your order on your behalf. They’ll need to provide a copy of the order confirmation in store when collecting your order, and photo identification.

    What happens if I don’t collect my order?

    If you don’t collect your Click and Collect order within 14 days of being notified, we’ll return your order and process a refund to you using the same payment method you used.

    Are all products available for Click and Collect?

    Many of the products on our online site will be available to Click & Collect at your nearest store. Unfortunately not all of them will be however. To see if the product you would like is available in store, click the ‘In-Store’ tab on the product page and select your size. This will tell you if a product is in-stock and available for collection. If it is out of stock at your selected store we will show you the closest store with stock available.

    Can I buy a gift card with Click and Collect?

    Unfortunately you cannot, but you can buy an online gift card to be emailed to your recipient immediately in a seperate order, or alternatively, you can buy a gift card when you come in to pick up your order!

    Can I return my item?

    Yes, you can return an item if you've changed your mind. Visit our returns policy for more info.